OVTLYR Inc.
|Program & Operations Coordinator / Executive Support
Remote
Summary
Provided end-to-end operational and executive support for educational livestreams, digital communities, and content workflows, ensuring smooth, accurate, and on-schedule daily operations in a fully remote environment.
Highlights
Orchestrated end-to-end scheduling, setup, and live monitoring for educational livestreams, ensuring 100% on-time session starts and seamless execution across multiple platforms.
Managed YouTube Studio settings, livestream status, and monetization checks, optimizing post-stream processing to maximize content reach and revenue potential.
Conducted rigorous quality control for livestream replays and segmented content, ensuring accuracy, completeness, and timely readiness for publication across digital channels.
Streamlined daily livestream email communications, managed guest access links, and coordinated logistics with instructors and speakers to facilitate smooth program delivery.
Provided comprehensive community and customer support, resolving member inquiries and managing account verifications/subscriptions efficiently via internal dashboards and CRM systems.
Managed merchandise order processing, billing inquiries, and refunds, coordinating fulfillment with external partners to ensure customer satisfaction and operational efficiency.